Privacy Policy

Last Updated: December 1, 2025

This privacy policy is for The Coolest Journey and served by Hélène Caron Consulting Services inc. It governs the privacy of its users who choose to use its services, including this website (https://www.thecoolestjourney.com/). The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Coolest Journey is a trading name for 8741719 Canada inc, also dba Hélène Caron Consulting Services. The Coolest Journey and its owners take a proactive approach to user privacy and ensure the necessary steps are taken as per Canadian PIPEDA to protect the privacy of its users throughout their visiting experience. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk. Privacy is a serious matter to us and we are committed to protecting the personal information you provide to us when you participate in our events, take our workshops, classes or courses online or in person, engage with our membership platform or simply use our website. This privacy policy outlines how we collect, use, and protect your information.

Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you sign up for our free or paid events, subscribe to our newsletter, make a purchase, become a member, or complete an online form, we may collect:

Name
Email address
Mailing address
Contact details
Payment or billing information (processed securely by third-party payment providers)

We may also collect personal information if you contact us for customer support or inquiries.

1.2 Device & Interaction Information

To process purchases and improve your experience, we collect:

Device information (specifics about the hardware used to access the site)
Interaction data (how you navigate and use the site)
Purchase history (information necessary to fulfill orders)

1.3 Automatically Collected Information

When you visit our website or use our digital platforms, we may automatically collect:

IP address
Browser type
Usage data (pages visited and browsing behavior)

This information helps us understand how our website is used and improve functionality, performance, and user experience.

Important:

In this Privacy Policy, “Personal Information” refers to any information that can be used to identify an individual, either on its own or in combination with other data.

How We Use Your Information

We use collected data to:

Provide access to The Coolest Journey programs, events, courses, and services
Communicate important updates, reminders, support messages, or responses to inquiries
Process purchases, registrations, and payments securely
Send newsletters and relevant communications about our programs, events, or products (only where consent has been provided)
Customize user experience and improve our website, events, and digital platforms
Analyze website usage and engagement to enhance functionality and content
Maintain safety, compliance, and program integrity

We may also use your information for other purposes that are consistent with the reason it was collected or for which you have provided consent.

Important:
We never use health-related information to make medical diagnoses or treatment decisions.

Email Communications

The Coolest Journey operates an email newsletter program to inform subscribers about products, services, and events we offer. Users may subscribe through an automated online process or, in some cases, through prior written agreement.

All subscriber information is stored securely and handled in accordance with PIPEDA
Personal details are never sold, shared, or passed on to third parties

Our email campaigns may include tracking features to help us understand engagement and improve future communications. Tracked activity may include:

Email opens
Link clicks
Forwarding activity
Time, date, and frequency of engagement

This information is used solely to refine content and deliver more relevant communications.

Unsubscribing & Updating Information

In compliance with PIPEDA, subscribers may:

Unsubscribe at any time using the automated link in the footer of each email
Update their personal details via links provided in email communications

If an automated unsubscribe option is unavailable, clear alternative instructions will always be provided.

External Links

TheCoolestJourney.com may include links to external websites for additional information or resources. While we aim to link only to reputable and relevant sites, we cannot guarantee or verify the content, accuracy, or security of any external website.

Users should exercise caution when clicking external links. Visiting third-party websites is done at your own risk, and The Coolest Journey and its owners are not responsible for any damages, losses, or implications resulting from visits to external sites.

Payments & Transactions

All payments made through The Coolest Journey Store are processed securely by third-party payment providers, including Stripe.

Payment information is never collected, stored, or accessed by The Coolest Journey, its employees, or contractors
During checkout, users are redirected to Stripe’s secure payment platform
Payment details are securely stored by Stripe and governed by their privacy and security policies

We retain limited personal information only as necessary to:

Fulfill purchases
Maintain transaction records
Comply with legal and tax obligations

Advertising & Sponsored Links

TheCoolestJourney.com may feature advertisements, affiliate links, or sponsored content. These are typically provided by advertising or sponsorship partners who may operate under their own privacy policies.

Clicking on sponsored or affiliate links may:

Redirect you to a third-party website
Use cookies or tracking technologies to record referral activity

These technologies are used to track referrals and measure performance and are not controlled by The Coolest Journey.

Users acknowledge that:

Clicking on sponsored or affiliate links is done at their own discretion and risk
The Coolest Journey and its owners are not responsible for the content, policies, or practices of third-party websites

All advertisements and sponsored links displayed are selected to be relevant and of interest to our audience.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that The Coolest Journey or its owners participate in are governed by the terms and privacy policies of each respective platform.

Users are encouraged to use social media responsibly and to exercise caution when sharing personal information. The Coolest Journey will never request sensitive or personal information through social media channels. For discussions involving private or sensitive matters, we encourage users to contact us through primary communication channels such as email.

This website may use social sharing buttons that allow content to be shared directly to social media platforms. Use of these features is at the user’s discretion, and the social media platform may track and record such activity in accordance with its own privacy policy.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

We use platforms and service providers that implement industry-standard security measures, including:

Encryption
Firewalls
Secure servers

Please note that no security system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. All security platforms used are third-party services and are not directly controlled by The Coolest Journey.

Minors

This website and its services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe a minor has provided us with personal information, please contact us so we can promptly delete the information.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information only:

With trusted service providers who assist in operating our website, processing payments or donations, sending newsletters, or analyzing website performance
When required by law, regulation, or legal process

Where legally permitted, we will take reasonable steps to notify you if your information is disclosed.

Your Choices

You may choose not to provide certain personal information; however, this may limit your ability to access specific features, events, programs, or membership services.

You may opt out of receiving newsletters or promotional communications at any time by following the unsubscribe instructions included in our emails.

Accessing & Updating Your Information

You have the right to access, correct, or update the personal information we hold about you.

To make a request, please contact us using the subject line “DATA REQUEST.”

Requests are logged for security purposes
Identification may be required
A small administrative fee may apply, where permitted by law

Contact Us

If you have any questions about these Terms, please contact us at:

[email protected]

Changes to Our Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting a notice on our website or by sending you an email. Your continued use of our website or services after any changes to our privacy policy will constitute your acceptance of the changes.